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Since this pandemic happened, contactless transaction in Customer Service Industry is the new normal. Timefree offered us a solution in providing Samsung customers a contactless and self-service queuing system.

Timefree’s QMobile app helped us provide a differentiated customer experience. Our customers can spot the nearest Samsung service center in their area and do pre-booking transactions whenever and wherever they are.

What’s more exquisite about the partnership is that they have a commendable aftersales support for all the technical and non-technical concerns, with all being resolved the soonest possible time. One of a kind service!

I ran into Timefree while on the search for a specific solution for one of our clients. They provided an excellent solution at the time and later on made this into an even better solution because of further improvements that built on the original design.

Timefree has been an excellent partner to us over the past few years and we look forward to our continuing work with them.

Samsung Philippines wanted to digitalize the way we operate and maintain our Nationwide Service Centers. We tapped Timefree for their expertise in digital transformation and cloud solutions.

They helped us shift to a fully digital and paperless way of doing things. Not only were we able to achieve our goal but were also able to optimize the way we operate the Service Centers with optimal costs.

Indeed this partnership remains strong for the best interest of our customers and we look forward to continue working with Timefree.